When I joined Tripadvisor it was a great place to work. Since 2015 everything changed. The prices for the Business Listing rocketed sky-high. So called ROI selling was introduced, which is great but nobody knew if the numbers provided were real. And in many cases it was proven not to be the fact. Besides that paying up to € 36,000 to get your contact details listed is in itself a complete laugh. If the sales team dared to question this it was waved away by higher management. Nothing was wrong with the product offering, it was the sales team which wasn't good enough. Just before Christmas Steve Kaufer personally came down to Oxford ( because another senior manager was sacked) and said, during my next visit 50% of all of you will be gone " and have a nice Christmas". Due to this change Top performers starting to drop down ( and not reaching 80% of your target in 3 months means OUT). People felt demotivated, didn't reach their targets and therefore were left with little bonuses and started to leave. Including managers. The staff turnover is ridiculous. 65% of the Sales Executives left in just a couple of months. From most of team leaders you don't have to expect any help. The just sit theire and are watching, You Tube and Facebook. With Tripadvisor moving to Instant Booking probably the whole office is gone within 1 Year anyhow. To end positive; to have the name Tripadvisor in your CV gives you a great start for the future.
