Tripadvisor reviews

3.5

51% would recommend to a friend

(1,370 total reviews)
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Matt Goldberg

24% approve of CEO

23% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,370 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Sep 24, 2018

Sinking Ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Standard Benefits Central Location Some great work colleagues

Cons

I should have known by the stock price and the previous Glassdoor reviews where this company was heading but I was naive and deliberately overlooked the obvious. Tripadvisor might have been a good company 10 years ago, now its long-term ongoing financial difficulties dictate the strategy. This company has been in recovery mode for years, rather than invest mode and everything reflects that. The global strategy is"survive this quarter and hopefully live till the next". I have been in similar situations before and the warning signs are always the same: increased targets and workloads, micromanagement, lower payouts and desperate revenue generating "ideas". These ideas consist in re-branding an existing product, trebling the price and the relevant product managers prancing around like they discovered the theory of gravity. Meanwhile the client base is squeezed with unjustified constant price increases, sales reps are blamed for not achieving on their impossible targets and managers praise each others while the stocks sink, employees flee for their lives and and the company's global perception in the travel industry plummets. Lastly, Kaufer is directly responsible for all of the above. This CEO failed numerous times to innovate when needed, launched the wrong products at the wrong time and most importantly failed to recover form a steady share price drop since 2014. All while holding tight to his chair and inflating revenue by gambling on non financially sustainable revenue models and products. The lack of medium and long term strategy and self righteous vision makes working for this company a waste of time and energy for anyone who strives to "feel good" about what they do.

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Tripadvisor Response
7y
I appreciate you taking the time to leave your review although this feedback is surprising to read. Our company strategy has never been one that lives by its stock price, as the stock price doesn’t necessarily reflect the fundamentals of our business. As has always been the case, TripAdvisor’s top priority is providing travelers with the best solutions to help them plan, book and experience travel. We continue to invest in the business with long term vision rather than constantly reacting to stock market fluctuations. This view stems directly from our CEO, Steve Kaufer. Over the past several years, we’ve launched several successful new products across all lines of our business and recently announced an exciting and innovative social feed that will be launching in the coming months. I hope you have the opportunity to use it and that it makes your travels more enriched. Your comments specific to our sales team lead me to believe that you worked closely with that team. You’re correct that in the past year we’ve made several important changes to our sales department to adapt to the evolving needs of our business. Among these changes are a simpler and more focused structure as well as additional sales enablement tools and resources. While change can be tough in any organization, we’re confident that these changes will positively impact our team’s daily work and level of success, which have already become apparent over the last several months. Further to this point, we do have high aspirations within TripAdvisor and here, within the EMEA organization. From my perspective, and from the leaders within the sales team, the future looks bright and our opportunity is great. As always, I’m open to a deeper discussion about your feedback, and extend this offer to any prior or existing employees. Please feel free to contact me directly. Thanks again for your comments and we wish you the best of luck in your next opportunity. -Sam Thompson, Regional Director of Inside Sales
2.0
Sep 24, 2018
Recommend
CEO approval
Business Outlook

Pros

The culture they TRY to create is an awesome idea. Top down leadership is poor and thus it fails before it can even get started.

Cons

Classic corporate organization struggling to figure out who they are. They are very quick to say the people of the company are the ones most important but then top down leadership is so bad no one wants to work for their managers. Sales they don’t pay bonuses and commissions, engineers they treat like a bunch of replaceable nerds. Steve is smimy and it reflects in his management team. They don’t have a clue about sustainability lending fear to creep into every employees head. The hr department routinely lies and looks after the TA brand over principle and justice. Too bad as it could be such a great company, but hasn’t been since 2011.

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Glassdoor has 1,690 Tripadvisor reviews submitted anonymously by Tripadvisor employees. Read employee reviews and ratings on Glassdoor to decide if Tripadvisor is right for you.