The Home Depot reviews

3.7

69% would recommend to a friend

(55,744 total reviews)
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Ted Decker

66% approve of CEO

60% positive business outlook

The Home Depot has an employee rating of 3.7 out of 5 stars, based on 55,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Home Depot employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

56K reviews
1.0
May 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Providing great customer experiences in customer's homes by representing the brand well.

Cons

This position is 100% commission and customers sign up for a "no obligation, free estimate with a design consultant" yet there is no "design consultant" training, only hard core "one call close" manipulative 9 step process. The employees are being exploited as free labor and encouraged at weekly "sales beatings" to go to the stores in between appointments and to re-visit customers in their homes bearing gifts such as donuts and strawberry milkshakes. The manager will say "I didn't say that" or "I never told you to go to the stores" to claim this is an outside sales position. So when a store customer signs up for a "free design consultant" to help pick flooring, lighting, or paint to consider, we are told to sell them cabinet refacing with an average ticket price of $18K .

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The Home Depot Response
12y
Thank you for sharing your review. Our associates are key to our success. We strive to create an environment where all associates feel they are respected, their contributions are valued and they have equal access to growth and development opportunities.
5.0
Feb 27, 2015
Recommend
CEO approval
Business Outlook

Pros

The atmosphere is extremely laid back for our department, and although not everybody is friends, working together professionally doesn’t seem to be a problem. In the one instance I had an issue that required HR or management involvement, it was taken seriously and dealt with immediately. Our department demands constant communication and teamwork, and while it is something that we need to work on, the management and supervisors are always working with us to keep up to date on progress and any issues that come up. Safety is a major component to working freight, and it is taken seriously at this store. While I may consider using a ladder to carry a heavier item up to the overhead, there is always someone around offering to help or offering to use the order picker if needed. In general, this store carries a fun, friendly, and inviting sense of teamwork, which is a change from when I worked there a few years ago. Management and supervisors are easy to communicate with and accessible anytime, and hard work is noticed and congratulated via Bravos and other congratulatory avenues -- knowing others recognize your effort and professionalism really makes this store quite high in morale compared to other retail companies I’ve worked for. The pay increase for Freight’s base pay is a huge positive for me -- finally knowing that the store recognizes the hard work and effort for freight workers really makes working here more satisfying.

Cons

The balance of department hours and cross training was an issue with my previous time here and looks like it may be again. I wish to train in sales departments simply for product knowledge, not to switch departments. Being in the operations department and working 1-2 hours during store hours, it is hard for me to answer customer questions if I am not trained for a department. Generally I can call a department associate, but near the end of business hours there isn't always somebody readily available. I’d enjoy being able to help with more than just directing a customer to another person or to a specific aisle, but it would also be nice to have more sales associates cross trained or on the clock near the end of the night. Being part time has the drawback of not always knowing if I will be working 12 or 20 hours a week, and picking up hours in other departments isn’t an option yet as I lack training. Hopefully this will be rectified soon.

5.0
May 25, 2016

Order Fulfillment Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This position is very diverse. You work all over the store. You are not tied down to any particular department. It is a very independent position. You generally work alone, but you'll need help from other departments to complete you work.

Cons

Heavy work load. The position is really a two person job, but there are never two people to do it. Store is more concerned with saving scheduled labor hours, but will then call you in because the work load gets back up.

Viewing 22 - 24 of 55,744 Reviews

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