Pros
Overall Home Depot is a good company. Employees are great management cares for both consumers and their employees. Benefits are generous and HR is always looking at ways to add to the experience of working there.
Cons
This is specifically for the Outside Sales Consultant position and not the company overall. This division of Home Depot is called Home Depot Interiors and was purchased from an outside firm about 2 years ago. The culture of this devision is not of Home Depot and it reflects the industry's disregard for the client. The position has a commission only pay structure and its hires and attracts people that do not care much for the client. They teach you a 9-step process to take the customer to a purchase but the overall goal is closing the client regardless of their desire (or need) to purchase or not. It is a high pressure sales and most customers are not ready for this level of experience. They expect a service like what they are used to at the store but get something much worse, full of fear tactics and sales people that are starving. The division has a 60% turnover rate and only like 3 people actually make money. The product is orders of magnitude more expensive than the store and about 300% more expensive than local competitors. They key here is that they fill the customer with fear and take advantage of the fact that most people have never remodel a kitchen before. it is a one close sale for a reason: as soon as people do a little research they will understand that they can save thousands of dollars by going somewhere else. If you have a high level of integrity and believe in ethical selling this position is not for you. The overall work-life balance is non-existent. You will get 3 appointments every day: 11:00, 3:00, 7:00pm. They want you to spend 3-4 hours in each appointment. Do the math. You are going to work 60, 70, 80 hours per week without base pay, overtime, and you get to use your car and put about 30,000 miles per year without getting paid for the wear and tear of your car. In addition, you get 5 cases of sample bags that will completely take up your car and add about 250 lbs to your car.
