Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (351) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 589 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 441 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 400 reviews)); "Work from home was flexible and convenient." ((in 394 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 322 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 323 reviews)); "No training and coaching." ((in 146 reviews)); "bad managers are not removed" ((in 141 reviews)); "Poor management and leadership." ((in 95 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 57 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

What are the top reviewed The Cigna Group locations?

Madrid , Pozuelo de Alarcón , Barcelona

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,785 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

4.0

Nov 21, 2025

Cigna

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits, Bonus Incentives, Room for Growth

Cons

I feel that there is favorites when choosing candidates for internal opportunities.

2.0

Nov 20, 2025

Not too bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pros are VTO, team morale

Cons

The cons are the calls, micromanagement; the schedules, and everything.

The Cigna Group Response

6mo

We appreciate you taking the time to share your experience with The Cigna Group. Thank you for your valuable feedback!

3.0

Nov 19, 2025

So so!

Claims representative

Recommend

CEO approval

Business Outlook

Pros

maintaining comfort, productivity, and minimizing commute stress. • Strong work–life balance: The schedule allows you to manage personal life without feeling constantly overwhelmed. • Decent, predictable hours: The structure gives consistency and makes planning your days easier.

Cons

Poor management structure: Leadership can feel disorganized, unsupportive, or lacking communication. • Repetitive and boring workflows: The day-to-day tasks can become monotonous with little variety or excitement. • Heavy workload: Expectations can be high and the amount of work can feel overwhelming at times.

The Cigna Group Response

6mo

Thank you for sharing your experience. We’re always looking for ways to improve, and we encourage your feedback to help us grow.

Viewing 163 - 165 of 6,785 Reviews

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Jobs at The Cigna Group

Responsable de Procesos

Spain

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Responsable de Procesos

Ejecutivo Comercial | Business Developer B2B

Madrid

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