Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (351) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Good Benefits and enjoyed working with co" ((in 579 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 437 reviews)); "Work from home was flexible and convenient." ((in 397 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 390 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 294 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 323 reviews)); "bad managers are not removed" ((in 142 reviews)); "No training and coaching." ((in 137 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 92 reviews)); "Layoffs are common and job stability is a concern" ((in 62 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,784 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

4.0

Dec 18, 2025

Good company

Claims processor

Recommend

CEO approval

Business Outlook

Pros

Job security is there for you

Cons

Short staffed and not a lot of help when you have questions

The Cigna Group Response

5mo

Thank you for your feedback to help us improve. We appreciate your contribution as part of The Cigna Group!

2.0

Dec 17, 2025

Ok work, terrible expectations from management.

Senior intake representative

Recommend

CEO approval

Business Outlook

Pros

If you did your work and stayed productive you would pretty much be left alone. I didn't has as much of a problem as my peers, but I had co-workers that would have anxiety daily.

Cons

Many of the customers don't like you calling asking personam information so you have to spend each call overexplaining the reasons for contacting them. Micromanagement and constant watching you screens and phones. You get audited weekly and then have to listen to any missed audits in your monthly meetings with managers and team leads. If you are off phone queue more than 5 minutes you will be instant messaged to inquire why you're not on the phone. God forbid you have a bathroom emergency.

The Cigna Group Response

5mo

All feedback is important to us and we take your comments very seriously. Thank you for sharing your experience with us. We're sorry to hear about your experience at The Cigna Group.

4.0

Dec 16, 2025

Great place to work

Underwriter

Recommend

CEO approval

Business Outlook

Pros

Pay is fair Friendly coworkers Beautiful office renovation

Cons

Busy season can be very busy, often with 10 hour days PTO can be difficult to take due to busy schedule

The Cigna Group Response

5mo

Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.

Viewing 136 - 138 of 6,784 Reviews

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