Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (351) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 570 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 461 reviews)); "Work from home was flexible and convenient." ((in 391 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 390 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 312 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 314 reviews)); "No training and coaching." ((in 148 reviews)); "bad managers are not removed" ((in 140 reviews)); "Poor management and leadership." ((in 94 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 65 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,784 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

1.0

Jan 12, 2026

Toxic Work Environment

Operations analyst

Recommend

CEO approval

Business Outlook

Pros

The lower level paid employees are some of the most genuine people in the world. Really care about their work and the people around them. Other than that…………….that’s it

Cons

There is a strong culture of finger pointing rather than accountability. Advancement appears to depend more on office politics and corporate jargon than on hard work or performance. Meetings are frequently unproductive and focus more on internal politics than meaningful outcomes. Management relies heavily on micromanagement rather than clear KPIs or strong leadership. The company promotes a patient first narrative, but decision making feels driven primarily by stock performance. Work life balance is discouraged and employees are expected to over invest in the job at the expense of their families. Instructions are vague and lack proper direction. I would not recommend working here.

The Cigna Group Response

5mo

Thank you for sharing your feedback with us. We're disappointed to hear about your experience, but we want to hear from people like you to learn how we can do better.

4.0

Jan 7, 2026

Good

Lead case manager

Recommend

CEO approval

Business Outlook

Pros

Good work environment Good pay

Cons

Tied to computer Monthly quality reviews/metrics

The Cigna Group Response

5mo

Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!

4.0

Jan 4, 2026

Chat Support Rep

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Working independently , but have team support

Cons

Dual chat concurrency seasonally annual

The Cigna Group Response

5mo

Thank you for sharing your feedback with us. We value your input and appreciate you reaching out about your experience at The Cigna Group.

Viewing 121 - 123 of 6,784 Reviews

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