Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (352) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (50) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 592 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 448 reviews)); "Work from home was flexible and convenient." ((in 395 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 374 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 315 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 322 reviews)); "No training and coaching." ((in 146 reviews)); "bad managers are not removed" ((in 137 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 94 reviews)); "Constant layoffs scheduled month after month the last several years" ((in 61 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

What are the top reviewed The Cigna Group locations?

Madrid , Pozuelo de Alarcón , Barcelona

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,798 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

7K reviews

2.0

Oct 28, 2014

Gained knowledge and experience, however look forward to stressful days.

Call reo

Recommend

CEO approval

Business Outlook

Pros

You receive more education and experience on how to survive in a office atmosphere. Especially being in a call center.

Cons

Not very flexible, shift changes all the time. You may work weekends, and hoildays. if askes to leave early on a , dont do it! You wont receive your double time pay. If your under poor management it becomes a nightmare going into work. Stressful atmosphere. Your always being judge by coworkers and upper management based on your call times not on how well you take care of the customer.

5.0

Oct 22, 2014

They care about their customers & employess.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cigna is very well organized, great benefits and perks for employess, alot of oppurtunity to advance, its just up to you to show and improve.

Cons

Some of the challenges are understanding task at hand, but once you get the hang of it, it becomes second nature.

3.0

Oct 22, 2014

Bloated IT, Middle/Senior Management too full of 'lifetime' CIGNA employees

Director/senior director it

Recommend

CEO approval

Business Outlook

Pros

From the Top - Great Vision - Great Ambition - Good Compensation and Life/Work Balance - Plenty of Technology Challenges - so good opportunities to grow skill sets if you are in the right place at the right time

Cons

From the Bottom Up - Hard to move up more than a rung or two - you will run into the lifetime CIGNA manager that only knows the CIGNA was - talks about innovation but had no practical experience on how to innovate - Recognizing skills in existing employees is not a strong trait - quick to bring in consultants rather that scout out internal talent - So bloated (IT department) you are put in a small box - responsibility wise - hard to expand, easy to get into a rut - Too many Managers trying to over plan / analyze too few doers (all across the IT org)

Viewing 6226 - 6228 of 6,798 Reviews

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Jobs at The Cigna Group

Fraud Analyst – Payment Integrity

España

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Fraud Analyst – Payment Integrity

Madrid

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Responsable de Procesos

Madrid

View job

Responsable de Procesos

The Cigna Group

The Cigna Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Gained knowledge and experience, however look forward to stressful days.

They care about their customers & employess.

Bloated IT, Middle/Senior Management too full of 'lifetime' CIGNA employees

Top companies for "Compensation and Benefits" near you

Jobs at The Cigna Group