Tesla reviews

Dont believe in the false pretense that people can't handle hard pace and the change. They dont know how to keep good talent they let go of people with degrees, who are able to make a difference if given the right chance. Instead you have people with no PM or scrum certification managing the team as heads and they micro manage ten other people who then micro manage ten more and all credit is stolen by others. You are never recognized and if you dare speak up oh look theres the door. The company is on bare minimum dont buy their cars ya great sustainability but the blood sucking leaches think trampling on the common man is ok. Guess what if ten people like me stand up Elon your employees cant bully. I dont know you personally but I was wrongfully terminated and intend on making you all pay for your sins of giving my credit to another employee who I know I can beat with my eyes closed. I have three degrees worked for the poorest pay in good faith and was thrown out. Guess what let me lead and manage and you can see improvements now you have nothing but that's because you hired people who think people with degrees are not worth keeping

Unfortunately, for the people like me who deal with customers one-on-one, our experience since the launch of the Model 3 has been very difficult. --But let me speak for myself. My role as a support rep is to resolve what I can but otherwise route the customer's issue to the person who can resolve it. Alas: more often than not, I can't reach the customer's delivery person or service center or what have you right away, while I am dealing with the customer, because those groups are busy, like I am. Under what I think of as normal circumstances, I would follow up on the issue and get back to the customer. But I can't. Why? The company has cut back on staffing at our call center over the last 6-7 months, from 400 reps to 200. We are *always* in queue for calls. Customers wait on hold for anywhere from 10 to 20 minutes--or longer on bad days. Given this, our supervisors have been unable to give us time to follow up, whether making outbound calls or answering email correspondence. (Super-reps maybe can do a lot of this during Wrap, but most of us are not super-reps, and all of us are drained from dealing with legitimately upset customers.) Given all of this, we can't follow up unless we want to trash our metrics. And this being a call center, trashing our metrics means write-ups and no chance for pay raises or promotions. The result is a really difficult situation for us reps to want to resolve a customer's issue, and for the customers themselves.