Pros
The baseline people are some of the best people I have ever worked with. They made me want to come to work each day and I have taken away some of my closest friends from my time there. The work is not difficult for the pay, there is opportunity for growth HOWEVER….
Cons
Management has a lot to do with it. If you have a good manager who is invested in your growth, you will receive the opportunities that will get you to next level. Unfortunately, those managers are few and far between. Most advancements are based less on merit and more on being friends with the right people. Bad employees often see little repercussion because KPI’s reflect quantity not quality and good employees often have to do the cleanup without recognition. Layoffs are more frequent than what appears in the news and the team continually gets asked to do more with less in favor of automation that barely works and tanks customer satisfaction. Also, I’ve worked a lot of customer facing roles in my life some with everyday average Joe customers, some with very high profile high end clientele and without a doubt Tesla had the absolute worst and most entitled customer base I’ve ever experienced. I’m not sure what attracts them, I’m sure part of it is self induced from Tesla but if you are applying for customer facing roles be prepared for that.
