Is TP a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at TP have rated their employer with 4.1 out of 5 stars in 344 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Engineer Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at TP .

Does TP pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at TP with 4.2 out of 5 stars based on 344 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at TP.

How happy are Technical Support Engineer professionals working at TP?

86% of Technical Support Engineer employees at TP would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Technical Support Engineer professionals have also rated TP with a 4.1 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

TP Technical Support Engineer reviews

4.1

86% would recommend to a friend

(344 total reviews)

Jorge Amar

90% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Technical Support Engineer employees have rated TP with 4.1 out of 5 stars, based on 344 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

344 reviews

4.0

Aug 9, 2023

Good for Salary, Non transparency for weekoff days and incentives

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Salary on Time WFH option Engagement room (Adobe) Opportunity to improve Sups, SME are mostly helpful IJPs are accessible over myhr Surveys are conducted sometimes Training days are average in matter of knowledge

Cons

--Asked to work on weekends with non trained product chats --Attendance might be marked incorrectly and you need to continuously request to get that corrected. --No transparency about how week offs are chosen and its not applied on everyone equally. (Seems Discrimination) --Policies are directly applied without a good discussion and the negative results due to such policy changes may be directly applied over the candidate. --Attendance mistake can effect your opportunity to apply for promotions

TP Response

2y

Thank you for your review. All the best and have a nice day! Thank you as well for the advice. We will look further into your feedback on some of our team leads.

4.0

Aug 7, 2023

good organization

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

good pay and incentives, But if you are looking for growth in this organization you must better look for different companies

Cons

work life balance is pathetic

TP Response

2y

Thank you for your review. We're sorry to hear that. Please send us more about it at http://bit.ly/TPHR-newform. Thank you.

5.0

Aug 1, 2023

Best company to start your career

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

You get the best facilities at this company which includes cab,food, good environment and best trainers.

Cons

Not as such,it is providing only the best for their employees.

TP Response

2y

Thank you for this amazingly positive review, we appreciate your feedback.

Viewing 172 - 174 of 344 Reviews

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TP Technical Support Engineer reviews

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Reviews by job title

Good for Salary, Non transparency for weekoff days and incentives

good organization

Best company to start your career

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