Is TP a good company to work for as a Technical Support Associate?

Technical Support Associate professionals working at TP have rated their employer with 4.9 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Associate interview questions at TP .

Does TP pay Technical Support Associate employees well?

Technical Support Associate professionals rate their compensation and benefits at TP with 4.7 out of 5 stars based on 51 anonymously submitted employee reviews. This is 8.9% better than the company average rating for salary and benefits. Find out more about Technical Support Associate salaries and benefits at TP .

How happy are Technical Support Associate professionals working at TP?

91% of Technical Support Associate employees at TP would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Technical Support Associate professionals have also rated TP with a 4.8 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.9 rating for culture and values and 4.9 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13827) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2573) , Analyst (1525) , Customer Service (1468) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1800 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1780 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1488 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1242 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3792 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2456 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1510 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 358 reviews)); "Poor communication and lack of support" ((in 285 reviews))

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TP Technical Support Associate reviews

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4.9

91% would recommend to a friend

(51 total reviews)

Jorge Amar

100% approve of CEO

84% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.9

Career opportunities

4.8

Work/Life balance

4.8

Senior management

4.7

Compensation and benefits

Technical Support Associate employees have rated TP with 4.9 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Technical Support Associate professionals have an excellent working experience there. TP is rated 37% above average by Technical Support Associate professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

51 reviews

4.0

Apr 12, 2018

Company is good only the shalary issue

Associate technical support

Recommend

CEO approval

Business Outlook

Pros

Ummm.... If u want to take a leave u can only leave a message ....

Cons

Bonuses depend upon leaves :-( mean more than two leaves will deduct everything.

TP Response

Thank you for sharing your review with us. We would like to assure you that your recommendation will be taken into consideration. Have a nice day!

5.0

Jun 28, 2017

Best BPO to work for.

Technical support associate

Recommend

CEO approval

Business Outlook

Pros

Excellent Working Environment. Responsible Staff. Employee Care. Overall facilities.

Cons

Salary is a bit low as compared to other similar companies(CTC includes all incentives) but all covered up by its facilities. Working hours are a more.

TP Response

Thank you for the positive feedback. Our aim is to see to it our employees are treated well, listened to and given constant support while being provided a good working environment. We would appreciate if you can share your feedback with us at http://bit.ly/TPHR-form. All the best!

4.0

Jan 31, 2016

Company review

Technical support associate

Recommend

CEO approval

Business Outlook

Pros

Good Culture. You can get promotion in very short time if performing well

Cons

Salary appraisal/ increment for existing employees is low, they will hire a fresher or less experienced/skilled person in almost double salary on same profile what they are providing to existing employees after increment.

TP Response

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 49 - 51 of 51 Reviews

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