Is TP a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at TP have rated their employer with 4.6 out of 5 stars in 2,118 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at TP .

Does TP pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 2,118 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at TP.

How happy are Technical Support Agent professionals working at TP?

94% of Technical Support Agent employees at TP would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Technical Support Agent professionals have also rated TP with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

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TP Technical Support Agent reviews

4.6

94% would recommend to a friend

(2,118 total reviews)

Jorge Amar

89% approve of CEO

89% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Work/Life balance

4.5

Senior management

4.5

Compensation and benefits

4.5

Career opportunities

Technical Support Agent employees have rated TP with 4.6 out of 5 stars, based on 2,118 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have an excellent working experience there. TP is rated 29% above average by Technical Support Agent professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

2K reviews

5.0

Jul 2, 2026

Convenient access but building has safety concerns

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Easy access, with access to any entertainment

Cons

Building is kinda scary, coz of cracks from the earthquake

TP Response

Hi there. We appreciate you dropping by to provide your feedback.

3.0

Jul 1, 2026

Good pay, but equipment needs improvement

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Good compensation when it comes in salary.

Cons

Poor equipment and tools equipement lag/ lag equipment

TP Response

Hi there! For PC and connection issues, kindly inform your supervisor and site IT for prompt assistance. You can also reach out to our IT Helpdesk at https://support.tp.com/. Thank you.

4.0

Jun 30, 2026

Supportive environment but schedules don't meet needs

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Great infrastructure with comfortable environment The mental health is one of the more important things The company develope different activities, allowing us a more active rutine

Cons

The schedules that the company offers doesn't be according the need of the employees Few time to relax during the shift The management of the account sometimes doesn't take into account the comments or need of the rest

Viewing 1 - 3 of 2,118 Reviews

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TP Technical Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Convenient access but building has safety concerns

Good pay, but equipment needs improvement

Supportive environment but schedules don't meet needs

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