TP Customer Service, Call Center reviews

There aren't many opportunities to move up to a better position here and with the minimum wage pay, one shouldn't expect to make this a permanent place to work.

almost everything. recently let go because of lack of sale. I was on hard phones, which means i got filtered calls. 99% of calls were meter readings, payments and Age UK customer meaning that it is virtually impossible to get sales because everyone is already a customer. they then split the team into 2 separate teams, customer service and sales. i was on the customer service team and then got let go because of no sales? when I received my final pay check I was surprised how low it was. took 4 calls to get through to the payroll department and it turned out they should have paid me an extra £200. we had Eon employees roaming the call floor at times to give help when they change compliance ( which they do multiple times ). one of these employees took a tariff swap call and failed compliance on many different points.