Pros
There are a few fun events a year like the Kona Ice truck and the occasional free food which is nice and brings management and agents in closer proximity to have relaxed conversations. I am really grateful for my supervisors as they fight to get my requested days off honored. The pay is fair but you have to continually check amounts to make sure that it's correct. There is quick advancement if you show some resemblance of being competent but know that they will take it from you when they no longer need you or would prefer a friend to be in that position.
Cons
Communication is rough on all levels of management one day a supervisor will say one thing and then higher management will come by later that day or the next and say the opposite before you know it you'll receive a right up. Another thing that brings down the atmosphere/moral is the motto of our ACM that is "you're replaceable" and "availability over ability". So if those ring true in your heart then this is the place for you. Please know that if you like instability with your schedules and have your pay check amount be a mystery in addition to"holiday pay" not being what they told you it would be then welcome to the team.
