Is TP a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TP have rated their employer with 4.4 out of 5 stars in 4,673 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TP .

Does TP pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TP with 4.2 out of 5 stars based on 4,673 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13852) , Customer Service Representative (CSR) (5144) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1476) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (705) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1995 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1793 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1771 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1473 reviews)); "Good environment is good." ((in 1263 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3808 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2469 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1505 reviews)); "Bad managment and supervisor." ((in 496 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews))

TP Customer Service Representative CSR reviews

4.4

91% would recommend to a friend

(4,673 total reviews)

Jorge Amar

97% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,673 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Customer Service Representative (CSR) employees have rated TP with 4.4 out of 5 stars, based on 4,673 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. TP is rated 23% above average by Customer Service Representative (CSR) professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

5K reviews

2.0

May 15, 2026

Good training for newbies, but toxic management issues

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good training ground for newbies in bpo

Cons

toxic management bad leadership bad

TP Response

1mo

Hi there. We appreciate you dropping by to provide your feedback.

4.0

May 11, 2026

Great trainer but confusing for new trainees

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Our trainer is very good. He explains everything clearly and in an engaging way. He is also proactive in asking trainees questions and making sure everyone participates.

Cons

Since I’m still a newbie, I sometimes get confused when some tenured trainees ask advanced questions or terms that we are not yet familiar with. Instead of focusing on the main topic, we end up focusing on unfamiliar words, which can be confusing for new trainees. Also, there are times when the trainer is unable to explain some terms right away because he forgets.

TP Response

1mo

Hi there! For PC and connection issues, kindly inform your supervisor and site IT for prompt assistance. You can also reach out to our IT Helpdesk at https://support.tp.com/. Thank you.

5.0

May 11, 2026

Decent compensation but training needs improvement

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

compensation is okay, secured facilities and accommodating

Cons

training should have more module to further deepens the understanding.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 31 - 33 of 4,673 Reviews

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TP Customer Service Representative CSR reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good training for newbies, but toxic management issues

Great trainer but confusing for new trainees

Decent compensation but training needs improvement

Jobs at TP

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