Is TP a good company to work for as a Collection Officer & Client Agent?

Collection Officer & Client Agent professionals working at TP have rated their employer with 3.4 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Collection Officer & Client Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Collection Officer & Client Agent interview questions at TP .

Does TP pay Collection Officer & Client Agent employees well?

Collection Officer & Client Agent professionals rate their compensation and benefits at TP with 3.3 out of 5 stars based on 27 anonymously submitted employee reviews. This is 26.3% worse than the company average rating for salary and benefits. Find out more about Collection Officer & Client Agent salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

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TP

TP Collection Officer & Client Agent reviews

3.4

59% would recommend to a friend

(27 total reviews)

Jorge Amar

Not enough data to show CEO approval

59% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Culture & values

3.2

Senior management

Collection Officer & Client Agent employees have rated TP with 3.4 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Collection Officer & Client Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Collection Officer & Client Agent professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

27 reviews

1.0

Jan 26, 2026

Run.

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

1. Quick to get started 2. TP4U is a good employee fund

Cons

1. They ignore the mistreatment of employees. 2. They raise and raise the metrics so that employees do not qualify for bonuses. 3. No salary increase in two years. 4. Obsolete, slow, and problematic work equipment. 5. Extreme micromanaging.

TP Response

3mo

👋🏻 Hi, we are very sorry for your experience. We strive to get better every day so that we can be there for you when you need us. 🫂 You can contact us at hrhelpdeskmar@teleperformance.com 📩 We are at your disposal to help you solve your requests.👋🏻 Hi, we are very sorry for your experience. We strive to get better every day so that we can be there for you when you need us. 🫂 You can contact us at hrhelpdeskmar@teleperformance.com 📩 We are at your disposal to help you solve your requests.

3.0

Feb 21, 2025

NA

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

People are nice and lots of employee engagement

Cons

Lowball offer, regardless if you are experienced

TP Response

Hi there. We appreciate you dropping by to provide your feedback.

2.0

Aug 22, 2024

Good until full remote

Collection specialist

Recommend

CEO approval

Business Outlook

Pros

Relaxed Team Leaders, easy to get vacations, not many responsibilities

Cons

Poor benefits, lack of teamwork, don't care about their workers

TP Response

Thank you for your feedback and sharing your experience working at TP.

Viewing 1 - 3 of 27 Reviews

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TP Collection Officer & Client Agent reviews

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Run.

NA

Good until full remote

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