Is TP a good company to work for as a Inbound Call Center Agent?

Inbound Call Center Agent professionals working at TP have rated their employer with 3.5 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Call Center Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Call Center Agent interview questions at TP .

Does TP pay Inbound Call Center Agent employees well?

Inbound Call Center Agent professionals rate their compensation and benefits at TP with 3.5 out of 5 stars based on 15 anonymously submitted employee reviews. This is 20.5% worse than the company average rating for salary and benefits. Find out more about Inbound Call Center Agent salaries and benefits at TP .

How happy are Inbound Call Center Agent professionals working at TP?

61% of Inbound Call Center Agent employees at TP would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Inbound Call Center Agent professionals have also rated TP with a 4.0 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.5 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13821) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (691) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2005 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1801 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1761 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1484 reviews)); "Good environment is good." ((in 1269 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3804 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "Bad managment and supervisor." ((in 507 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 387 reviews))

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TP Inbound Call Center Agent reviews

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3.5

61% would recommend to a friend

(15 total reviews)

Jorge Amar

Not enough data to show CEO approval

61% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

Inbound Call Center Agent employees have rated TP with 3.5 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Inbound Call Center Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Call Center Agent professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

15 reviews

3.0

Dec 13, 2021

Essentially mostly dealing with complaints. Decent, stable pay but bad management and support.

Inbound call center agent

Recommend

CEO approval

Business Outlook

Pros

Got paid £9,50 an hour which for a job without many requirements is not bad.

Cons

*Getting days off is horrendously hard *You have no support - management is hard to reach, ineffective and make it very difficult for you to do your job right, but also have very high expectations of you which they do not meet themselves. *How you spend your time is monitored every minute *You'd have to deal with very negative customers on top of the management

TP Response

Thank you for taking the time to review Teleperformance, we appreciate your feedback.

4.0

Jan 9, 2021

Overall Good For People Who can take calls for longer hours

Sales and care associate (call center) inbound

Recommend

CEO approval

Business Outlook

Pros

Built Confidence and Public Speaking Skills, Good Training

Cons

Hectic Schedule, No Proper Time Management

TP Response

We make sure to provide adequate training to help our employees improve their skills and prepare them for career advancement. Thank you for your great review!

3.0

Nov 16, 2020

its alright in the beginning when you really need a job. But not all jobs there are gonna be for you.

Inbound call center agent

Recommend

CEO approval

Business Outlook

Pros

None that i can remember

Cons

Sometimes it was really unclean in there and they hired really questionable men who hit on the employees.

TP Response

Thank you for your honest review. Your feedback is very important to us. Please feel free to share your concerns by filling out our Human Resources inquiry at http://bit.ly/TPHR-newform. Thank you and best regards.

Viewing 13 - 15 of 15 Reviews

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TP Inbound Call Center Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Essentially mostly dealing with complaints. Decent, stable pay but bad management and support.

Overall Good For People Who can take calls for longer hours

its alright in the beginning when you really need a job. But not all jobs there are gonna be for you.

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