Is TP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,356 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TP .

Does TP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,356 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13851) , Customer Service Representative (CSR) (5144) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1475) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (705) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1995 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1793 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1771 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1473 reviews)); "Good environment is good." ((in 1263 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3808 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2469 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1505 reviews)); "Bad managment and supervisor." ((in 496 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews))

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TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,356 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Customer Service CSR employees have rated TP with 4.2 out of 5 stars, based on 17,356 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

5.0

Jun 25, 2026

Schedule flexibility with pay on time, but the compensation is lower than expected to pay utilities

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Schedule flexibility Pay on Time Growth Opportunity Equipment provided Comfortable dress code

Cons

Low compensation utility costs Technical dependency Low vacation accrual

4.0

Jun 25, 2026

Great entry point for beginners, but low pay issues

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

As an excellent stepping stone for beginners to break into the BPO industry due to its accessible hiring process, solid training, and inclusive facilities

Cons

Note that base salaries can be low, and the work environment heavily depends on the specific account and supervisors

TP Response

10h

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

5.0

Jun 25, 2026

very good.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

very newbie friendly, very good.

Cons

i dont have nothing to say.

TP Response

10h

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 4 - 6 of 17,356 Reviews

Jobs at TP

Customer Service and Technical Support Advisor with English

Account Manager B2B - Operación Aerolínea

Customer Service and Technical Support Advisor with Spanish

Agente Comercial Telefónico con Experiencia en Seguros -Lunes a Viernes

Agente Comercial Telefónico -Seguros Motor- TURNO TARDE

View all Customer Service CSR Jobs

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TP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Schedule flexibility with pay on time, but the compensation is lower than expected to pay utilities

Great entry point for beginners, but low pay issues

very good.

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