Is TP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,115 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at TP .

Does TP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,115 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13852) , Customer Service Representative (CSR) (5144) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1476) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (705) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2034 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1782 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1775 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1513 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1273 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3763 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2466 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1526 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 288 reviews))

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TP

TP Client Support Associate reviews

4.2

85% would recommend to a friend

(17,115 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Client Support Associate employees have rated TP with 4.2 out of 5 stars, based on 17,115 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

1.0

Jul 13, 2015

Not guaranteed

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great job position and are very enjoyable

Cons

They don't allow doctors excuses and they won't approve days off 95% of the time .

TP Response

Your review is very alarming and we would like to conduct an investigation on this. May we ask that you share this with us via http://bit.ly/TPHR-Form. Thank you.

1.0

Jul 13, 2015

Former employee

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no good reasons to work here.

Cons

They are infested with bed bugs. They are not pleasant at all with employees.

TP Response

Thank you for bringing this to our attention. Our goal is to cater to our employees needs, make sure they are treated well and provide them a clean & decent working environment. We'll make sure to conduct an investigation to avoid similar instances from happening again. Best regards.

2.0

Jul 2, 2015

It's a job. It was better when it was Sprint. WAY better.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fortunately in the change over we got to keep a lot of our policies, though some were temporary to keep us from uprising. But they're gradually tightening the leash. The pay is good. Most of the supervisors are good. Also, that first review is by management. Lol very obvious.

Cons

You're only allowed to request 2 non paid days off a month if you don't have PTO which is bull. If you're new? Say good bye to your summer. Because of this a lot of people have attendance issues. They can't get the day off, so they have to call in. Sounds like a set up right? They're very money oriented, meaning if you're not making them money, you're costing them money and they will let you know. The insurance is atrocious. When it was sprint the insurance was affordable and had great coverage. The insurance they have now will eat up most of your check and it doesn't cover much. As of recently Whether or not you get a bonus in part, is based not on how well YOU do, but how the customer feels about sprint. If you're unlucky enough to get customers with tower issues? Say good bye to your bonus.

Viewing 16948 - 16950 of 17,115 Reviews

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TP Client Support Associate reviews

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Not guaranteed

Former employee

It's a job. It was better when it was Sprint. WAY better.

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