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      TP

      Engaged Employer

      TP Client Operations Coordinator reviews

      4.2

      85% would recommend to a friend

      (17,152 total reviews)

      Jorge Amar

      93% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      Client Operations Coordinator employees have rated TP with 4.2 out of 5 stars, based on 17,152 company reviews on Glassdoor. This indicates that most Client Operations Coordinator professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Operations Coordinator professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

      Reviews by job title

      17K reviews
      2.0
      Jul 10, 2013

      Teleperformance

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      jeans were allowed....that's the only pro!

      Cons

      I worked a 12hr shift but I wasn't allowed to get up and stand to stretch my legs.

      1.0
      Jun 14, 2013

      The worst place I have ever worked !

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good working relationships with colleagues

      Cons

      Dirty desks computers and carpets. Systems fail on a weekly basis! Client and Teleperformance senior ops can't decide on script to use and how the call should flow. Stupid systems like be the voice allows the agents to say how happy they are etc all this must get lost in cyberspace as you never receive any feedback. Team leaders are about as useful as a solar torch ! But the fault lies with the company not the Tls as they are over laden with work and quality targets plus god forbid one agent does not meet their KPI target they are made to go on a PDP to improve ! The company keeps sending people on training courses not for the good of the employee but because invest NI gives them grants to pay for it ! It is not uncommon for the one agent to have two login numbers so he can work on one campaign as billable admin and take calls on another ! This is a crafty way for Teleperformance to get paid twice for the one person.

      avatar
      TP Response
      4y
      Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!
      2.0
      May 27, 2013

      Busy for processes avoiding employees needs

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The place where is setup is nice.

      Cons

      Zero rewards Awful schedule accommodation

      avatar
      TP Response
      8y
      Thank you for sharing your opinion. We see to it to reward hardworking employees and offer them flexible work schedule to suit their needs. We are sorry you expected something different but we wish you all the best for the future!
      Viewing 17122 - 17124 of 17,152 Reviews
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