Is TP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,331 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at TP .

Does TP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,331 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13875) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Customer Service Representative reviews

4.1

83% would recommend to a friend

(12,331 total reviews)

Jorge Amar

92% approve of CEO

78% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,331 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

12K reviews

4.0

Jul 2, 2026

Great pay and benefits offset by demanding schedules

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Permanent/full-time status means fixed monthly income + overtime pay, night differential, holiday pay, and 13th month pay (Philippines labor compliant) - Complete government benefits: SSS, PhilHealth, Pag-IBIG, plus often HMO/health insurance - Complete government benefits: SSS, PhilHealth, Pag-IBIG, plus often HMO/health insurance (sometimes including dependents after probation) - Performance bonuses, incentives, and attendance rewards Career Growth & Training - World-class training: product knowledge, communication, CRM tools, and soft skills — great for your resume

Cons

Schedule & Lifestyle Impact - Shifting schedules, nights, weekends, and holidays — can disrupt sleep, social life, and family time - Night shifts may affect long-term health: digestion, energy levels, skin, and immune system - Rotating days off instead of fixed weekends Work Pressure & Stress - High targets & metrics: strict AHT (average handling time), CSAT, quality scores, attendance, and adherence - Deal daily with irate/frustrated customers — can lead to emotional fatigue or burnout if not managed - Repetitive tasks; same types of inquiries day-to-day

TP Response

1d

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

3.0

Jul 2, 2026

High salary but stressful, long hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

High salary, over time pay

Cons

High stress, long work hours.

5.0

Jul 2, 2026

Conducive environment, but safety needs improvement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The quality that I like about the copany is the conduciveness.

Cons

The quality that the company needs improvements is the safety.

TP Response

1d

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 4 - 6 of 12,331 Reviews

Jobs at TP

Romanian speaking Sales Development Representative – Google Ads Products

Barcelona

View job

French speaking Sales Development Representative - Google Ads Products

Norwegian speaking Sales Development Representative – Google Ads Products

Barcelona

View job

Dutch speaking Sales Development Representative - Google Ads Products

Danish speaking Sales Development Representative – Google Ads Products

Barcelona

View job

TP

TP Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great pay and benefits offset by demanding schedules

High salary but stressful, long hours

Conducive environment, but safety needs improvement

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at TP

TP reviews FAQs