Starbucks reviews

3.5

56% would recommend to a friend

(85,268 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Jan 1, 2009
Recommend
CEO approval
Business Outlook

Pros

It is an opportunity to simply grow up and take responsibility for younger men and women. The nature of the work force is that if you don't have marketable skills (or if you have a Lib Arts degree, haha), you have to work somewhere until you are able to get a job that suits your specific interests better. So, realistically, Starbucks is an intermediary between other positions generally speaking unless someone wants to advanced to a salaried position. Working with coffee is great in cold climates...very cozy. Except in the largest stores, it is possible to be a third place.

Cons

It can be exhausting depending on which store you're at. Sometimes, the company seems to undulate wildly between being a corporate machine and a great workplace. The management really does decide whether you enjoy the job. I have had managers that hated their job, so they took it out on the baristas. I have seen District Managers tear their district apart. There are approximately 15,000 managers, so it leaves a lot to chance. Other than that, I would say that the schedules are often very random (which is being addressed), and the pay is not good for the first six months.

4.0
Dec 24, 2008
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. I started out at Barista pay, 7.75 an hour, and in just two years I'm making 11.40 an hour as a supervisor, plus an average of 2.50 or so an hour in tips. I would make as much as I did as an ASM there, if I were full time. Most store managers do a fair job of treating their partners with respect and dignity, however, there are MANY out there who act as though they were the only person left in a sinking ship. Starbucks seems to bring out the best in some people, and the worst in others.

Cons

Its very hard to secure a full time job here. Since the company started struggling, I went from working 32-40 hours a week, easily, to working 20-25. Also, Most of the partners I work with are skeptical about the future of the company. We work in a fairly seasonal location, and it has gotten slower and slower every year at each of the stores I have worked at in the city. I also think its a shame that the District managers don't get to see more of what their Store managers are doing. I worked at a store whose manager was there pretty much one day a week. Every time he got word that the District manager or Regional Director was "in town" or headed to the store, he would put on a show for them by overstaffing, working the floor hard, boosting sales as much as he could so the place looked great. He would hold overnight cleaning parties sometimes in order to get the place looking normal before senior management showed up. Rather than just encouraging his partners to keep the store clean as you go, or setting a good example himself. Further, this same manager would hold weekly supervisor meetings to go over new problems as they came up. Unfortunately, each week, we went over the same problems that had come up in the first week.

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