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      Starbucks

      Engaged Employer

      Starbucks reviews

      3.5

      56% would recommend to a friend

      (85,293 total reviews)
      avatar

      Brian Niccol

      31% approve of CEO

      40% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      2.8

      Senior management

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,293 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      85K reviews
      1.0
      May 19, 2009

      Don't work for this company.

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comments below are related to working for sbux "marketing" in their HQ. Ostensibly because it is a big brand and an opportunity to have a big impact on a large audience. There are some nice people there, but mistrust and backstabbing pervade.

      Cons

      Management is venal, dishonest, incompetent, and petty. Decision-making process (if you assume there is actual cognitive activity on the part of management) is opaque and seemingly random. Their marketing efforts, especially on the web, are pointless and are not seen as valuable by senior mgmt. The company is in dire financial straights and is cutting staff monthly. Howard Schultz is a con man, and a bad one at that.

      5.0
      May 11, 2009

      Fun and rewarding job, but not without drawbacks.

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a rewarding and fun place to work. Promotes basic customer service and friendliness and also allows you to grow personally. I really like how Baristas are given the privilege of doing things that usually require a supervisor to do (i.e. mark out drinks for yourself or dissatisfied customers, give refunds, etc). I feel like I am trusted and equal to my peers.

      Cons

      Inconsistent scheduling (especially with new "optimized scheduling" system). Aside from HAVING to work at least 15 hours a week, the hours and basic schedule you get each week varies greatly. Starbucks is not huge into promoting from within, and I have seen on multiple occasions, people get promotions that did not deserve them, or vis versa. Also, the vertical management style really makes it difficult for everyone (even store managers) to establish policies that are best for the individual business (i.e. not being allowed to brew decaf coffee after 12 PM as a cost cutting measure handed down from corporate, even though my store is next to a retirement home and most of our customers wanting brewed coffee in the evening want it decaf).

      Viewing 85057 - 85059 of 85,293 Reviews
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      Glassdoor has 91,003 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.