SiteMinder reviews

3.9

76% would recommend to a friend

(515 total reviews)
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Sankar Narayan

84% approve of CEO

72% positive business outlook

SiteMinder has an employee rating of 3.9 out of 5 stars, based on 515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

515 reviews
2.0
Jun 26, 2019

Sales

Recommend
CEO approval
Business Outlook

Pros

The people are what make SiteMinder fun. The company is great at showing everyone a good time. The Sydney offices are in a good location.

Cons

Often feels like the blind leading the blind. The company often promotes people with no experience, in to seats where they shouldn’t be sitting, instead of hiring genuinely qualified people for said roles. Some of the sales strategies of late, have no backing from the sales teams they effect and there’s a genuine distrust between sales management and quota carrying reps. We’re also yet to see any drastic changes from these changes and teams are still well underperforming. A call centre style approach to sales, is not the right method here. The people who have made these decisions are so out of touch with what it means to sell here and are focussed too heavily on sales staff attrition rates and how to lessen these, rather than sales staff training. If you invest in your sales org and teach them to sell, rather than throwing a list in front of them and asking them to call everyone, you’ll see longevity out of them. HR team are so out of touch with what they should be doing. HR should support everyone, not just the management teams.

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SiteMinder Response
6y
We are sorry to hear that you feel this way. As you are aware, we are going through a significant change programme in order to accelerate our growth and build an organisation that is globally scalable. Early results have been very encouraging as growth is accelerating around the world. In the last six months, we have appointed a new global Chief of Sales to strengthen our global sales leadership, made significant investment to improve our sales tools and processes and established a dedicated global Sales Training function to develop and deliver a complete sales success and professional development programme. We welcome the opportunity for all our teams to directly speak up when they see problems and opportunities to enhance our employee and customer experience. We would encourage you to connect with Jonathan, our new Global Chief of Sales to discuss your feedback and address your individual concerns. Dionne - Global Head of People
5.0
May 30, 2019
Recommend
CEO approval
Business Outlook

Pros

- Industry leading products - Strong focus on company and team culture - Very realistic opportunities for career growth - Rewards for hard work and performance - Open and encouraging conversations about performance to help stay on track - Good office environment - My management is fantastic - Friday afternoon drinks!!!

Cons

- Starting salary a little below comparable roles however the experience, opportunities and knowledge you gain in this company compensates strongly.

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SiteMinder Response
7y
That's such great feedback, thanks! It's a pretty exciting time to be in the Sales team at SiteMinder and we are glad you're getting the leadership and support you need too!
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Glassdoor has 579 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.