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      SiteMinder

      Engaged Employer

      SiteMinder reviews

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      3.9

      77% would recommend to a friend

      (512 total reviews)
      avatar

      Sankar Narayan

      83% approve of CEO

      73% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Work/Life balance

      3.6

      Senior management

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      SiteMinder has an employee rating of 3.9 out of 5 stars, based on 512 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      512 reviews
      4.0
      Aug 18, 2025

      Great company to work for

      Customer onboarding specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Supportive and effective management with no micromanaging - Flexibility to manage my own schedule - Hybrid setup: only two days in the office, the rest from home - Friendly and welcoming colleagues - Positive and collaborative atmosphere - Modern and well-located office in Barcelona

      Cons

      - No performance bonus linked to targets for this position

      avatar
      SiteMinder Response
      8mo
      Hello and thanks for taking the time to leave a review! Great to see you are having such a positive experience and enjoying our friendly and collaboratibe atmoshere as well the flexibility of the hybrid model. Also great to see that you feel supported by your manager and have autonomy. Whereas we don't have a bonus specifcially liked to targets for Cutomer teams , I hope you can see how high performance against targets is rewarded in other ways e.g. opportnity to progress via the Career Pathway with associated salary increase, opportunity to receive a higher performance rating at year end etc Please do reach out if you would like to discuss in more detail and thanks again! Anna Kennedy, HRD EMEA
      5.0
      Aug 14, 2025

      Amazing company

      Customer success specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company Great atmosphere Lots of grow opportunities Great management team Everybody care about the employee Good salaries comparing with the market

      Cons

      Everything is ok so far

      avatar
      SiteMinder Response
      8mo
      Thanks so much for taking the time to leave a review. So glad to hear all is going well for you and that your experience is positive which of course is always a priority for us :) Anna Kennedy, HRD EMEA
      4.0
      Aug 14, 2025

      Great culture and team spirit, but disconnect between HQ and local markets

      Regional sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Exceptional team culture: The Barcelona office has an amazing vibe. You can genuinely feel the positive energy and camaraderie when you walk through the door. People actually enjoy working together here. Strong internal mobility: SiteMinder truly invests in developing internal talent. Career progression opportunities are real and the company actively promotes from within, which is refreshing in this industry. Collaborative environment: Teamwork isn't just a buzzword here - it's lived daily. Colleagues genuinely support each other and celebrate wins together. Industry leader: Working for the market leader in hotel tech gives you credibility and opens doors. It's the company everyone in the industry wants to work for, and that reputation is well-earned.

      Cons

      Siloed departments affecting MRR targets: Poor communication between departments (Product, Support, CS). Unrealistic MRR targets from HQ: Australian headquarters sets MRR targets without fully understanding local market conditions. What works in APAC doesn't necessarily translate to European markets. The pricing strategies and sales cycles are completely different, yet targets remain uniform across regions. Top-down decision making: Strategic decisions come from very high up with limited input from operational levels. This can lead to initiatives that look good on paper but are challenging to implement in practice.

      avatar
      SiteMinder Response
      8mo
      Hello! Thank you for taking the time to leave a review. It is much appreciated! Great to hear such amazing positives. Especially love - Teamwork isn't just a buzzword here - it's lived daily. That's such an awesome statement:) On the cons and advice to management, looks like you have really well thought out feedback. We are certainly aligned on the need for great collbaoration between teams and something we promote strongly (also via or ways of working). Your thoughts on targets and regional nuances is definitley worth exploring and whereas I am not the expert here I do highly recommend that you discuss these points further with sales leadership. Seems like you have given it a lot of thought so please do share your thoughts internally and thanks again! Anna Kennedy, HRD EMEA
      Viewing 34 - 36 of 512 Reviews
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      Glassdoor has 575 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.