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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,712 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Mar 21, 2013

      “overvalued technology to work with, poorly managed and highly political”

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Could have potential but do not treat their employees right. Happy cows make good milk. So that applies to developers. And management their is all about them selves. They do not treat their directs with dignity. After a year. I feels like escaping from a communistic camp. Sorry not much pros.

      Cons

      This company is run by the hard headed old timers that ant' let go of the product. They are very closed minded. The product has so much holes in it since i worked there. The customers that are using this is seeing layers of cake frosting over bad stale old cake. Product is using such an old 2000 technology that if there are decent competitors they should be dead soon.

      1.0
      Jan 20, 2026

      layoffs

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      worklife balance and good equity

      Cons

      horrible leadership and silent layoffs

      1.0
      Mar 11, 2025

      Great Salary and Benefits, but Toxic Management

      Recruiting coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      While working as a Recruiting Coordinator at ServiceNow, I appreciated the competitive salary and solid benefits package. Compensation was definitely a strong point, and the company offers good perks compared to industry standards.

      Cons

      Management was a major downside. Leadership lacked emotional intelligence, creating a hostile and fear-driven work environment. Micromanagement was excessive, and rather than fostering growth and collaboration, some managers resorted to childish behavior, threats, and unnecessary pressure. Instead of feeling supported, many employees felt anxious and undervalued. ServiceNow has great potential, but unless leadership improves its approach to people management, the work culture will continue to suffer.

      Viewing 292 - 294 of 5,712 Reviews
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      Glassdoor has 6,648 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.