ServiceNow reviews

4.1

81% would recommend to a friend

(5,694 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,694 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 8, 2018

Avoid - Growing Pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Stock Price Happy Hours in the office Free drinks/snacks

Cons

Toxic management culture of bullying & borderline illegal behavior Immaturity, lack of professionalism, promotions without merit, cronyism No 401K match, RSUs rather than Options

2.0
Dec 21, 2017
Recommend
CEO approval
Business Outlook

Pros

RSU's upon joining, although I hear new staff no longer recieve them. Good service desk product.

Cons

To be frank, do NOT join ServiceNow if you: 1. Want a long term career where you move up through the ranks based on merit. 2. Expect a payrise within 3-4 years of tenure. 3. Expect clarity on metrics that clearly outline what you need to do, to be successful and subsequently promoted. The team has a select and small group of so called star performers who by virtue of their relationship with senior management receive benefits and regular promotions. It's sad to see the grafters including myself being regularly overlooked. This is the bulk opinion of a lot of peers. Management do nothing to encourage the more senior guys to assist the new hires during their onboarding. It's very much a them and us culture. Our HR department churns staff like crazy and it's a maze to channel feedback to them.

1.0
Aug 15, 2017

Unprofessional, not at all people centric.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good compensation - Stock is doing great - Nice tech. - Smart peers.

Cons

- Pathetic management esp middle management in support dept. - Very unprofessional, lack of ethics. - Job descriptions are not honoured properly. - Lack of vision. - Zero mentoring. - Sky-high, veiled expectations. - Flawed hiring process. - Dishonest & petty politics - Questioning is discouraged.

Viewing 136 - 138 of 5,694 Reviews

Glassdoor has 6,630 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.