ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Nov 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Great technology. Great compensation and benefits.

Cons

Cut throat culture. Your position can be eliminated without notice. Some have discovered that they didn't have a job anymore because all of their belongings were in a box in the hall and the new employee was sitting in their desk!

2.0
Nov 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Good stock price. If you were in early, you made a good bit of money. A handful of decent people to work with, but they marginalized and unhappy.

Cons

Awful culture. I mean just terrible. I was promoted and received raises, but dreaded going to work. I couldn't stand it. Might be the most political place I've ever worked.

2.0
Oct 4, 2017

Could be great...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home if needed Great co-workers RSUs and rising stock price You'll always be challenged, whether good or bad

Cons

Unfortunately, the cons currently outweigh the pros for me. Old-timers who get promoted to management purely because they're legacy employees does not create a good culture. These managers only care about themselves and managing up. A lot of them claim to not care about titles, but that can't be farther from the truth. The worker bees under the managers are often left to fend for themselves. The sink or swim mentality runs rampant at this company. As a new hire, you are pretty much expected to figure things out for yourself. In fact, management will blatantly say things like, "We are all busy. Try to find the answer yourself before asking questions." There are a lot of frequent policy changes, often which are poorly communicated. Employees receive conflicting or unclear guidance on topics such as sales policy or pricing. The politics here are extremely difficult (refer back to my comment about legacy, non-qualified people in management). There is virtually no work-life balance. You're expected to go above and beyond...and beyond...and beyond. Weekend work is not uncommon. You have to push yourself to limits you didn't even know you had if you want any hope of collecting 100% of your quarterly bonus. What makes it worse is that the quarterly bonuses are totally subjective. There is no company-wide process in regards to how the bonuses are scored and allocated. It's purely based upon how your manager feels about you based on things they hear about you, if they don't bother to regularly come into the office to actually witness your performance. A lot of poor or non existent execution is common as well. The word execution gets thrown around as a buzz word, along with vision and strategy. No one cares about actually executing. We're just trying to make it through, day by day.

Viewing 97 - 99 of 5,688 Reviews

Glassdoor has 6,624 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.