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      ServiceNow

      Engaged Employer

      ServiceNow reviews

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      4.1

      81% would recommend to a friend

      (5,672 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,672 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Apr 3, 2026

      Came as a contractor, stayed for the culture — and I'd make the same choice again

      Senior technical writer
      Recommend
      CEO approval
      Business Outlook

      Pros

      From day one, roles and expectations are clearly defined — there's no ambiguity about responsibilities or scope, which makes it easy to hit the ground running. Leadership is transparent and genuinely responsive to employee feedback, and when something needs to change, it does. The culture here is exceptional. Training is thorough, and the energy from leadership — especially the CEO's enthusiastic "Let's Go!" at the close of every meeting — makes it easy to stay motivated and feel like part of something bigger. The company also values and invests in its people — I came on as a contractor and was brought on full-time, which says a lot about how they treat their talent.

      Cons

      No cons at this time. I came in as a contractor for 18 months before going full-time, so I had a solid sense of what to expect — and it's delivered on every front.

      Viewing 97 - 99 of 5,672 Reviews
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      Glassdoor has 6,606 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.