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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,669 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Apr 28, 2026

      Metrics-driven technical support environment

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good salary and benefits. - Other teams outside Technical Support appear to have a more balanced work environment. - Team members within and across teams are generally helpful and supportive.

      Cons

      - Management focuses heavily on metrics over quality and employee well-being - High work pressure and long hours can be normalized, with limited support when raised - Limited technical understanding at management level, yet expectations remain high and largely metrics-driven. - Too much monitoring — multiple dashboards and tracking add unnecessary overhead - Inconsistent management practices across teams, leading to lack of accountability

      4.0
      Apr 27, 2026

      Good company

      Staff technical writer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibile work hours and encouragement for taking timely work off weeks.

      Cons

      Frequent management change, pay rise yoy has significantly decreased.

      Viewing 58 - 60 of 5,669 Reviews
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      Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.