ServiceNow reviews

For a company that’s growing, operational sophistication must be matched by governance rigour. In my experience, structural clarity and sponsorship discipline have not consistently evolved at the same pace as their vision strategy has evolved. Senior mandates shift without durable alignment, limiting strategic continuity. Decision rights and portfolio ownership are most of the times fluid, which weakens accountability. Internal oversight and review mechanisms would benefit from stronger visible independence. When accountability forums are perceived as closely aligned to existing power structures, confidence in impartial outcomes is reduced. In moments requiring high transparency, communication can appear highly managed. Repeated gaps between stated leadership principles and lived practice create quiet but cumulative erosion of trust among experienced leaders. Values are most credible when upheld under scrutiny. Where alignment between principle and action is inconsistent, institutional credibility becomes vulnerable. The vision and values are credible and lofty but execution and practice of it is absent or missing! While the CEO consistently emphasizes being “in your corner,” there appears to be a gap between that intent and the operational follow-through within leadership layers. There is visible investment in DEI initiatives, however, inclusion is measured not by activity but by consistent practice. Where lived experience diverges from stated commitment, organizations risk losing some of their most capable talent.

Laid off whole department, very toxic and hostile environment, lots of politics.