ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Jan 20, 2015
Recommend
CEO approval
Business Outlook

Pros

To understand what I love about this company you need to know 2 things: 1) Fred Luddy, the founder of ServiceNow, made a billion dollars and then came back the next day and worked harder than anyone else. In fact he still commits as much or more code than anyone else. 2) It's a culture of making the customer happy... and we have a TON to keep happy! I love my job because I know that literally thousands of people will actually use the things that I build. This is why I occasionally choose to work extra hours... not because it's expected of me. But taking time off is encouraged and I never count my days because of the unlimited vacation policy! Our teams are growing fast but they have made organizational changes all the way up to support it. So I always know who I can go to and get a straight answer. We get to choose our project management style although scrum is the most popular. I get to work with some of the best engineers in the world, many of them great teachers! I am stretched and challenged every week. I have been blessed with opportunities to travel to exciting places to work on exciting projects. The free snacks are legit: kind bars, peanut m&ms, hint water, greek yogurt... really nice perk. The quarterly bonuses are awesome. First time in my career that I've ever actually gotten what I've been promised. Last but not least... I get state of the art hardware and software, literally the best tools to do my job.

Cons

Test, test, test. If you don't catch problems with your code someone else will and you will hear about it :)

5.0
Jan 11, 2015

Demanding and Rewarding

Recommend
CEO approval
Business Outlook

Pros

Work from home (in Professional Services) Never had a bonus not come through at near 100%. I've received significant pay increases in my 2+ years at ServiceNow

Cons

Work from home (yep here too). Responsible for much of your own growth and development. Work-Life balance is very difficult to manage AND be successful.

1.0
Dec 19, 2014
Recommend
CEO approval
Business Outlook

Pros

New building, nice MacBook computer. OK salary & benefits. They make the employees write fake glassdoor reviews.

Cons

Leadership is bad, they are always on edge and fearful of getting fired. They dont really know what they are doing. Turnover, no culture, they will work you hard with no value, everyone is replaceable. Ive seen so many people quit or get fired. Constant chaos due to frequent management turnover. The make employees write these nice reviews on Glassdoor so they can keep hiring. I have been in customer support for several year. We had the BEST Support Manager this place has ever seen and he just "disappeared" one day last year and things still are not as good as they were. Not sure why he left, it seemed political as he was doing great things for the teams and employees were happy. Now everyone wants out of support as fast as they can. There are a few females in the support leadership at a director level that are completely unstable and always running around the office literally screaming. My stock is just about 100% vested and leaving BTW this is the trend.

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Glassdoor has 6,624 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.