Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 792 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 418 reviews)); "Great people and a lot of flexibility" ((in 416 reviews)); "Good pay and stock options" ((in 256 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 178 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 124 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Continued quiet layoffs over the past year." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Oct 18, 2022

Great benefits, weird business

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Best benefits I’ve ever had

Cons

The business model is terrible. A 15 billion dollar company should not work as a start up - too many moving parts that are falling through the cracks.

2.0

Oct 13, 2022

are you drinking the koolaid?

Business development

Recommend

CEO approval

Business Outlook

Pros

company more recognised enthusiastic colleagues solid product set decent salary growing company

Cons

newer senior management and execs negatively changing the culture hypergrowth objectives have had negative impact on behaviours as company has gone from hungry and humble to cocky and insensitive to employee & client needs losing lots of great talent to competitors - ask yourself why too afraid to list some of the toxic examples which says enough in itself

3.0

Aug 1, 2022

Honest review after spending 3 years in servicenow hyderabad.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Great workspace, office facilities and benefits - RSU. - Awesome recreational facilities available at Hyderabad office specially box cricket and indoor games like car race, chess, caroom, tt, fb, xbox etc. - Lots of free snacks - No specific timings

Cons

-favoritism in the promotion. -specific set of people will get recognized, rewarded, and promoted. - No value of backend developer, If you are from java/c++/python background, think infinite times before joining ServiceNow. - poor and age-old tech stack. - ServiceNow still runs on monolithic architecture. -Limited learning, specific to javascript. -Career killing move if you wanted to pursue a career in product architecture, solution consulting or senior-backend dev. - Do not join Cloud Infra or Sec-Ops team.

Viewing 436 - 438 of 5,730 Reviews

Jobs at ServiceNow

Senior Platform Architect

Madrid

View job