ServiceNow reviews

4.1

80% would recommend to a friend

(5,712 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Jun 24, 2024
Recommend
CEO approval
Business Outlook

Pros

I had the privilege of working at ServiceNow, and it was an incredibly rewarding experience. Here are a few highlights: Amazing Customers: ServiceNow’s customers were diverse and innovative, and working with them provided invaluable insights into various industries. It was fulfilling to see the tangible impact our solutions had on their businesses. Incredible Colleagues: The people at ServiceNow were talented, passionate, and genuinely interested in helping each other succeed. This collaborative environment fostered creativity and mutual growth. Continuous Learning: ServiceNow offered many opportunities for professional development. From cutting-edge projects to leadership development, I learned to be more effective at collaborating cross-functionally, proactive, determined, and think bigger. The culture encouraged taking ownership and driving innovation.

Cons

Minimizing Politics: While the culture was largely collaborative, decision-making was sometimes slowed by unnecessary escalations to the C-level. This was always initiated by someone who was overly political, usually because they were making a power move to secure their own professional advancement. Empowering more East-West collaboration would be beneficial to minimize politics and improve efficiency.

1.0
Jun 10, 2024

Toxic workplace

Recommend
CEO approval
Business Outlook

Pros

Pay masters. The pay includes RSUs And relocation benefits.

Cons

Toxic managers. Immature decisions. They can't handle an easy task as onboarding a new hire. Managers are free to threaten the employees. Favouritism rules. Employee mental health is not considered at all.

1.0
Feb 22, 2024
Recommend
CEO approval
Business Outlook

Pros

big company so you can negotiate salary. CEO is good that is the only thing they are proud off but middle management sucks. Bill is good but they only have one Bill, all the VP's are leaving and all the middle managers wanna get promoted badly even though they all inexperienced.

Cons

micromanagement in the SDR department, it's from the management, they play favouritism and will brainwash you to think 'work culture' is befriending your management and giving managers the ego they are looking for. Managers are all in it for themselves. They don't care about you as long as you create a pipeline even if it's rubbish quality.

Viewing 298 - 300 of 5,712 Reviews

Glassdoor has 6,648 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.