Training is a joke. 2 weeks of nothing but virtual training modules and placed in a branch for "training" where none of the platform staff wanted to be trainers so I spent another week alone in an office trying to learn system navigation and procedural resources by helping to answer phones. The provided resources to aid in task completion and system navigation are another joke. The job aids are entirely too wordy and elaborate on more information than is necessary to complete a simple task. I shouldn't have to read through 12-15 pages of steps to complete one task... And you literally have to read step-by-step all of the steps because of how terribly inefficient they are. I tried following a job aid for completing a simple account maintenance task, only to become frustrated that the procedure didn't clearly outline which of the various sales/service portals I needed to be in to perform the task. I called the support line who pointed me in the right direction and when the customer left I went back to review the job aid to see where it indicated this essential piece of information. When following the job aid, I got to a step that indicated if you had one situation then proceed to the next step but if you had a different situation, then skip ahead 5 steps. My situation was the latter, and upon closer review I realized the step that indicated which portal to use was one of the steps I'd been prompted to skip... Ridiculous. The system is also cumbersome, requires way too many screens and clicks to process simple tasks, and lacks an intuitive sense of navigation. After working for several banks, I can honestly say this could and SHOULD be better.
As impressed as I was by the company culture and values, I'm struggling to see them put their money where their mouth is. Very little that I've experienced in 45 days has felt simple, personal or fair...
