Pros
When i first started i enjoyed the amount of training I was exposed to.
Cons
They flat out lied to me how the job was going to be. Any corporate company has some sort of resemblance of caring about their employees if they were hybrid and fully remote, Santander DOES NOT CARE OF THEIR EMPLOYEES ( no such thing is building team morale here at Santander. I have never worked for a call center that has such laser focus on stats that no procedures are being followed correctly AT ALL. The pay is low for the amount of work that is being done. ( beginning pay rate of this job is a literally Joke). Being pinged in teams if you breathe the wrong way while the queues are slow and quiet. Systems are behind at least 5-10 years on the banking side of technology. Being told that department chats are their for help but get yelled at as soon as we ask a question that requires management approval.
