Riu Hotels reviews

3.5

67% would recommend to a friend

(118 total reviews)
avatar

Carmen and Luis Riu Güell

75% approve of CEO

49% positive business outlook

Riu Hotels has an employee rating of 3.5 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Riu Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

118 reviews
1.0
Jun 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Nice uniform. Hotel in the centre and close to everything. Pay a few cents more than other hotels (10.79 per hour)

Cons

The hotel is historic and very beautiful, but unfortunately the HR team is very disorganized. There are a lot of resignations, a lot of work and little return. I only worked one day at the hotel (8 hours of standing work with only 15 minutes of break) and I saw the lack of preparation for Covid. The table that was supposed to be cleaned and disinfected after guests used it was not being properly disinfected. The waiters took the cutlery, salt and sugar bowl, took them to the kitchen and returned with the same unsoiled utensils for the tables. (Cameras can prove this and managers were aware that utensils are not being disinfected!) I also witnessed one of the waiters collecting food that had fallen on the floor WITH HIS HAND, as he was not guided where the broom and dustpan were to clean the floor. Until today I haven't received the day I worked and the training! Yes, unfortunately I worked for free! I have not received feedback from managers about this either. (not even the contract was sent to me, just the email telling me when I should work!) Unfortunately, the management positions at the RIU Dublin hotel are not prepared for this large and renowned hotel chain. Hope this improves in the future and that they treat their employees and customers with respect.

1.0
Sep 17, 2020
Recommend
CEO approval
Business Outlook

Pros

None. It's a bad job. Tesco or McDonalds would be better.

Cons

You'll get paid a few cents above the legal minimum for Ireland and forgo extra pay for Sundays, Bank Holidays and Christmas in return. This is one of the lowest paid jobs in Ireland. You will struggle with rent while you live in Dublin. Most staff leave after 3 to 6 months. The older staff are on the sweet heart contracts that are no longer given and are usually Irish. Now you will see one or two new staff member that are Irish. Irish people will not work there. Porter staff regularly finish at 11:30pm and start again the next day at 7:00am. Reception staff regularly finish at 11:00pm and start again the next day at 7:00am. You will also be expected to work 9 days in a row. This is Illegal, despite what your manager tells you. Workplace inspectors were called in to investigate these irregularities. Save yourself the stress on your mental health and apply for retail in Dublin. Tesco, Aldi, Lidl, Dunnes are always looking for more staff an they pay better and have better hours. From there you can find a better job.

4.0
Nov 8, 2019

Could be much better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with

Cons

It's a shame the management there doesn't know how to keep the good staff.

Viewing 25 - 27 of 118 Reviews

Glassdoor has 341 Riu Hotels reviews submitted anonymously by Riu Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Riu Hotels is right for you.