A COMPANY WHO STILL HAS A LOT TO LEARN
Pros
- In-store team were lovely (managers very supportive and other sales assistants were all very lively and bubbly - ensured a lovely working atmosphere), - The 'selling ceremony' was very detailed and intricate which allowed for a consistent, high-quality 'luxury' service amongst stores all over the world, - Wide learning scope: make-up, skincare, etc. - The philosophies behind the products are beautiful, and so are the products, which the company always works to improve - Constant training and regulation of service levels (through mystery shopper).
Cons
- Pay was very low for what was expected of us, but it was also inconsistent across sales assistants and stores, - There were unrealistic targets being set by the head office, - Highly unorganised office team, who seemed to always blame the in-store teams for everything even if the fault was not ours, - Whilst other stores have separate VM/Stockroom/Shopfloor/Cleaning teams, we were expected to do all of that ourselves which (again) was not reflected in the pay, - Lack of appreciation from the head office and a lot of pressure being thrown at in-store team nonetheless, - Strange pricing (e.g. £ prices were the same as € - even though the pound has a higher value).
