Rituals reviews

Communication is nowhere to be found. Being ghosted by your own manager is daily business here. There are no clear expectations and their opinion (higher management) switches every day. When you ask them for more training/feedback it never comes or they tell you you’re doing a great job and one month later it turns out ‘it is not up to standard yet’ without providing a foundation for said things. I felt like they did not like me personally and tried to get me out of the company…. Which eventually they succeded in. Area management is useless as they do nothing but drive around visiting stores and chatting in the back for hours. No interaction with store team other than ‘how are you’, you had to be lucky to even get a hello. In general it feels like it’s a popularity game here. The better you are with the area manager the better ur chances are. It’s very normal to go into a burnout here. Multiple store managers but also assistant managers were at home having a burnout. And that in the same area!

Monthly kick off meetings which you have to come in on your day off if you are not scheduled to work that day, resulting in full timers working 6 days that week, or working a nearly 12 hour day. HR is beyond a joke. Any concerns given to them, they seem to take a soft approach. Heartbeat could be stealing from the store, and they would say there's no evidence. Always a he said she said mentality. Area managers are no support, always wanting more from you, if you aren't in the green for every KPI they fail you on store reports. Never heard of anyone getting 100% on a store report, any store visit below 85% for 3 consecutive times goes on a performance plan, which everyone obviously is on because of the unachievable targets. You are expected to be a sales advisor to customers, shop host, cleaner, HR, Stock operations, hit all targets and KPI's whilst being slightly higher than minimum wage. Very high staff turnover due to toxic workplace. 40 hour work week with only 1 hour break, which can never be taken in the middle of the day due to being busy and having no staff. Always lone working, never happens in other stores in same shopping mall.