Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

• Competitive pay in some cases. • Brand name of Rakuten may look good on your resume (if you survive long enough).

Cons

• “The fish rots from the head” — leadership sets the tone, and unfortunately, it’s one of favoritism, confusion, and self-preservation over actual business impact. • Leadership hires people in their own image—yes-men and political players—who in turn push out capable, questioning employees. • There’s no vision, no real product direction, and no measurable outcomes. It’s all noise and internal presentations, not actual delivery. • Culture of bootlicking thrives — managers are rewarded for playing politics, not for performance or team growth. • Good talent leaves or is pushed out to make room for the “circle” to expand. • Zero accountability and inflated egos at the top; leaders spend more time congratulating each other than building anything meaningful. • Japan HQ is unaware or indifferent to the internal chaos at Rakuten India.

5.0
Jun 23, 2025

Good growth

Recommend
CEO approval
Business Outlook

Pros

latest tech, decent hike and bonus, Hybrid, Free Creche for kids, Free food

Cons

No cons as of now

Viewing 280 - 282 of 3,542 Reviews

Glassdoor has 4,194 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.