Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Oct 20, 2016
Recommend
CEO approval
Business Outlook

Pros

*Free Breakfast, Lunch & Dinner (Although rumored that Breakfast & Dinner will be cut again). *Many talented bright young motivated individuals who are great to network with and know especially in Tokyo. // Nice New Office. *Mid Career positions are in a completely different category and from what I have heard are treated much better and appropriately. *Senior management is okay and they mean well but they don't manage the typical situations and tasks which are run by slow and useless mid level managers or "leaders".

Cons

<My Experience is as a BU New Grad : Current 3rd Year Worker) Career Related: *No career opportunities or growth opportunities for Japanese and ESPECIALLY for foreigners if you enter the company as new grads. (DON'T DO IT). *If you are a foreign person and speak Japanese they will almost 100% place you under a domestic manager with extremely limited language abilities and limited knowledge of overseas talent to test them (you are an experiment). *If you are a foreign person who doesn't speak Japanese you will be put in a position with limited growth opportunities and utilized for menial tasks (no promotion opportunities). *If you are a Japanese national and fortunate enough to be in Tokyo (most are sent to branch offices for the initial 2-3 years) and may have job opportunities after 4-5 years of working for below average pay and incredibly high amounts of uncompensated overtime work. Compensation: *The company is EXTREMELY cheap. Drinking parties, events etc are ALL paid for out of your own pocket yet often times mandatory. Business trips and other things are eventually reimbursed to you by the company but sometimes may cost up to 1-200,000yen up front with reimbursement following typically 2 months later. (Prepared to be completely broke ALWAYS while working here unless you are independently wealthy). *The salary is barely livable and while they state that you receive a bonus you do not actually receive your first full bonus (regular bonus) until being in the company for nearly 2 years if you enter as a new grad without a masters. *The evaluation system is terrible and all promotions and pay are based on time in the company not talent or work accomplished (typical Japanese personnel system). *New grads work the hardest and do the majority of work. Those in mid management positions are typically completely incompetent and only have been promoted because they did not quit or change jobs. Most talented people leave within 2-3 years. Foreign talent often within 1 year. *OLD SYSTEMS and DU teams complain as they are completely underutilized and their time is wasted. The pay is just TERRIBLE especially for people with hard skills like engineers as the evaluation system doesn't allow people to be appropriately rewarded. Work Life: *There is no additional overtime pay. *Be prepared to be either given extremely high volumes of work and have no life. Or be completely UNDER utilized and given nothing to do because you are too efficient and the managers are insecure and unable to manage you. *It's very political and constantly a battle because between new grads and superiors since often times you are more qualified / quicker / and bilingual in comparison to your superiors but can never be promoted above them.

2.0
Jul 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people to work with, casual environment, lots of emphasis on social events organized by the company.

Cons

Big disparity in local cultures at various locations. It is painful to watch a significant shift towards delivery only at the expense of innovation, employee engagement and happiness.

1.0
Jan 11, 2016

Go if and only if lunch is very important to you

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Lunch with a wide variety of choices. Had an in house gym for employee to use.

Cons

Supposed to be English environment but mid management (i.e. those who are in the 40s) refuse to use English whenever CEO is not around.

Viewing 241 - 243 of 3,542 Reviews

Glassdoor has 4,195 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.