Jul 25, 2025
Rakuten reviews
71% would recommend to a friend
Hiroshi Mikitani
78% approve of CEO
56% positive business outlook
Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
Reviews by job title
4K reviews
Jul 24, 2025
Rakuten Response
11moThank you for sharing your feedback about your experience at Rakuten in San Mateo. We’re glad to hear you appreciate the friendly and helpful people, as well as our focus on work/life balance.
We understand your concerns about management and the promotion process. At Rakuten, promotions and rewards are determined through a rigorous process that includes a careful evaluation of each employee’s performance against annual goals and how well they demonstrate our company values. If you feel you are not meeting your professional goals or have questions about your development, we encourage you to speak with your manager or HR Business Partner. They will be happy to discuss your progress and explore ways to support your growth.
Thank you again for your feedback and for your contributions to Rakuten.
