Rakuten reviews

3.6

71% would recommend to a friend

(3,532 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,532 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
May 22, 2015
Recommend
CEO approval
Business Outlook

Pros

- Lots of cool people you will meet, and most of them become your closest friends or buddies that you can ever wish for in your life. - Meeting all interesting people in there who make the work life more bearable - Free lunch

Cons

I've tried to wait a while before writing this to get an actual perspective on what its really like. May not be the case for all, but its what I experienced. - Incompetent salary. Tax raised from 5% to 8% almost two years. Salary system stays the same. Do you really care about employee welfare? At the day I left, I found out that I got a pay rise of less than 20 USD per month. I think its enough said. - Not enough retention for motivated people I went into Rakuten with the intention to want to really improve. But after working with clueless management, I felt deterred from what actually I can gain. All there is is KPIs. Where is the customer satisfaction ever considered? - Work increase without pay increase If you love your work, you should not care about the salary. Thats a very common attitude expected here. Well, passion doesn't pay rent does it? Enough stated for this too. - Bonus A heap of it is actually, stock options. Most of which you won't ever get as a foreigner as you will be leaving in 3 years time. It only activates after half a decade. Moreover, its decreasing as stock options are rising. - Morning Tuesday meetings The CEO is the saviour of the company. Nothing stands above, and the Shugi book is the only of the company. The only way to succeed is the CEOs way, no one else. Seems like a cult culture.

1.0
Dec 29, 2018

A Japanese company that claims to be a global one

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free food for three meals

Cons

The company has a ton of Japanese old-timers who resist change. First off it’s not a global company. Meetings are done in Japanese when Japanese people outnumber non-Japanese. Japanese employees have little to no sense of what it means to work on a global scale. Asakai needs to end.

2.0
Sep 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Cafeteria provides 3 free meals a day. Business is very varied, so there's likely something you are interested in. International friendly office environment with many different nationalities. Most people kinda speak some English. Reasonable work-life balance (despite inflexible working hours).

Cons

Not really a tech company, basically all direction is controlled by business side. Below average salaries for engineers. Very political environment even at lower management levels. No clear career path for senior technical employees except moving into pure management roles. Pretty tight with money, cheaps out on tools or products that probably would developer productivity. All hands morning meeting at 8am on Mondays to worship the CEO.

Viewing 97 - 99 of 3,532 Reviews

Glassdoor has 4,180 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.