Rakuten reviews

3.6

71% would recommend to a friend

(3,540 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Oct 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Rakuten.com (formerly known as buy.com) certainly has its upside. Food was provided twice a week. Regular company meetings on a weekly basis keep everyone up to date and educated about the industry. Fun events every quarter (cake for launches of new products etc). The Japanese influence is there and both interesting and entertaining. The company as a whole has potential.

Cons

This is where it all starts. Buy.com rebranded to Rakuten.com back in early 2013. Until mid 2014, issues regarding the rebranding still existed. Both consumers and businesses are not open to the change or the name. How does this translate to the work environment? More stress for everyone. Numbers that go up and down. Small teams that desperately need more people are unable to handle the influx of merchant demand. Sales has a harder time pitching. A number of top management left (albeit not due to issues but for their own personal reasons). This left more aggressive, and now-focused (as opposed to future focused) management in place. A good amount of stress as a result of these issues.

4.0
Jul 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Basically, There are only English speaker in the office even security guards can speak English. Free lunch and gym in the office. atmosphere in workplace was really good. there are many international workers and they are friendly too. A lot of opportunities to work outside Japan as well.

Cons

Working hard. it is like typical Japanese working culture. many worker stayed late at the office as voluntarily . most people are dissatisfied with their salary.

4.0
Jun 23, 2014

Contractor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great environment to work in

Cons

Lack of upward mobility for current employees

Viewing 3475 - 3477 of 3,540 Reviews

Glassdoor has 4,192 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.