Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Dec 16, 2014

Good place for your growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you can show good performance, then you will gain many opportunities to grow your career and profession. good place to work for a person who has a vision and dream since you can learn as much as you try.

Cons

they make you work a lot ( depends on your department ofcourse) sometimes too much number driven.

3.0
Dec 15, 2014
Recommend
CEO approval
Business Outlook

Pros

You have a really quick chance to move up since the turnover is high and you will learn a lot.

Cons

The turnover is high and communication between teams is not great. Upper management also does not communicate with lower staff very well.

1.0
Dec 13, 2014

A Japanese company... with some efforts to look global

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- free lunch - depending on team, nice people - big name - smart CEO

Cons

I have worked for some traditional Japanese companies as a foreigner, and I joined Rakuten because I thought it is more global. But as mentioned in many other reviews, it is just the look from outside, inside, it is close to a traditional Japanese company with some more or less desperate efforts to globalize, nothing more... Beside that, - depending on department, terrible work/life balance (work until last train, sometimes over night or on weekends, phone calls from boss on holidays, etc.), foreign staff that tries to retain some work/life balance is secretly laughed at and perceived as lazy by default - absurd rules (forced to attend famous asakai, forced to attend morning meeting with close to zero insight value, forced to buy baseball tickets (up to 5 tickets per employee, no matter whether you really go or not!), forced to attend nomikai, forced to read (=buy) books of CEO etc.) - very politic, as mentioned in many other reviews, no equal chances for foreign staff/ female staff - in case of Japanese/foreign mixed team, English/Japanese bilingual can have hard times because they need to mediate between non-Japanese speaking foreign staff and (almost) non-English speaking Japanese staff and doing lots of translation (especially new grads) for non-English speaking senior staff - in meetings conducted in English, excluding the still very few people who are actually able to communicate in English, you need to listen to speakers staring at their smartphone screen the whole time to read every single word, more or less badly pronounced, directly from google translate Beside that, I strongly recommend to read the summary of the review "Wearing the mask of Internationalization. ” posted on Nov 22, 2014. Very much to the point, nothing to add.

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Glassdoor has 4,194 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.