Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Jan 30, 2015

Employees leaving very often

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The free lunches, bagels, coffee. No one gets on your case for being late. The benefits are great! Communication between teams is getting better.

Cons

It's all about who you know and how much you brown nose, not about how well you do your actual job. Nobody really understands what is going on with anything. Not enough advertising in the US so nobody knows who we are yet.

5.0
Jan 29, 2015

Getting better all the time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Culture, with constant improvements. Work hard play hard. Everyone is friendly and actively seeks to include others. This year they're reorganizing the bonus structure(to make them bigger!) and adding training and conference budgets for all employees. That's something you don't see very often. Good work life balance. We have our peaks(like most places), but there's no expectation of year round crunch. You get out of this company as much as you put into it, if you really know how to own something and make it happen, you can do it here, with support all along the way. Funding isn't an issue here. Having worked for startups it's nice not worrying about my next paychecks. Our revenue is growing significantly YoY, and we're owned by Rakuten(think of them like the Amazon of Japan)

Cons

Rakuten really really likes older business models, and feels better about older IT policies. We had gmail and google apps implemented and it worked all the time. Going back to Outlook is a serious downgrade and has caused some problems in our ability to do our job. The IT team is great, the software they have to support? Not so much. Intranet and having to VPN in hasn't impacted my department yet, but there is even more concern around that. That way of working is outdated and unreliable. I'm aware of up and coming solutions for all of the other issues I can think of, this company is generally great about taking feedback from employees into consideration.

2.0
Jan 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Lunch catered twice a week, plus bagels on Mondays. People that work there are fun and nice. Health benefits are great and start almost right away.

Cons

Salary is a little low and the commission structure is a little confusing and it's capped at $10,000 a year.

Viewing 3355 - 3357 of 3,542 Reviews

Glassdoor has 4,194 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.