Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
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Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jun 3, 2015

Management at all levels cannot handle non-Japanese staff

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- free lunch - moving to swanky new building soon

Cons

All levels of management have zero ability to effectively manage non-Japanese staff. Everyone expects everything to be done the Japanese way and other ways of thinking are shot down immediately. Power harassment and sexual harassment are rampant and HR and internal audit committees do nothing about it. Working hours on the business side are insane. Staying in the office until the last train home (around midnight) or on weekends is normal practice in many departments and teams. People who choose to work more efficiently and go home at a decent hour are bullied and given more tasks until they are back to working overtime again. Your performance rating will also suffer. Managers are known to order staff to adjust reported working hours to get overtime under 80 hours a month (80+ hours draws the attention of HR). Speaking of HR, it's a total joke. The only HR members who are remotely competent seem to be the non-Japanese staff and none of them are management AFAIK. HR also has a habit of announcing lots of activities to help foreigners improve the working environment but nothing is ever followed up on. So they obviously know about staff morale problems but are unwilling to do anything about it. Advancement opportunities are scant and extremely slow. It's kind of understood by most staff that promotions into management can only happen to those people with native-level Japanese skills. Salary and benefits are a joke compared to comparative companies. The only way to get a significant raise is to threaten to quit. The TL;DR: ineffective management, power and sexual harassment is common, insane hours, ineffective HR, no advancement opportunities, low salary and zero benefits other than free lunch.

2.0
May 28, 2015

Experience as a foreigner new grad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- As a new grad, if you get lucky and get placed in a team that operates internationally, there will be opportunities for you to travel abroad. - If you get lucky and get placed in a team/division that isn't predominantly Japanese, then you'll get to meet smart, talented, and like-minded foreigners from all around the world who are open-minded and have multicultural mindsets -- two qualities that are important when working at a global company. Additionally, you'll get to form strong friendship with your foreigner doukis, especially because you go through the same/similar hardships together (esp. ones that arise from language barrier and cultural misunderstanding). Notice I say "if you get lucky."

Cons

Basically, the reverse of the pros listed above. Additionally: - Depending on where you get placed, you may get asked to do a lot of English translations almost every day, even though it's not part of your job. - Low pay. Forget about getting a promotion or a significant pay raise. It'll take many years until you get it, especially because Rakuten is based on a seniority wage system (HR will tell you otherwise, but trust me. That's how it works.)

2.0
May 22, 2015
Recommend
CEO approval
Business Outlook

Pros

- Lots of cool people you will meet, and most of them become your closest friends or buddies that you can ever wish for in your life. - Meeting all interesting people in there who make the work life more bearable - Free lunch

Cons

I've tried to wait a while before writing this to get an actual perspective on what its really like. May not be the case for all, but its what I experienced. - Incompetent salary. Tax raised from 5% to 8% almost two years. Salary system stays the same. Do you really care about employee welfare? At the day I left, I found out that I got a pay rise of less than 20 USD per month. I think its enough said. - Not enough retention for motivated people I went into Rakuten with the intention to want to really improve. But after working with clueless management, I felt deterred from what actually I can gain. All there is is KPIs. Where is the customer satisfaction ever considered? - Work increase without pay increase If you love your work, you should not care about the salary. Thats a very common attitude expected here. Well, passion doesn't pay rent does it? Enough stated for this too. - Bonus A heap of it is actually, stock options. Most of which you won't ever get as a foreigner as you will be leaving in 3 years time. It only activates after half a decade. Moreover, its decreasing as stock options are rising. - Morning Tuesday meetings The CEO is the saviour of the company. Nothing stands above, and the Shugi book is the only of the company. The only way to succeed is the CEOs way, no one else. Seems like a cult culture.

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Glassdoor has 4,196 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.