Quest Global reviews

New services are difficult to deliver across multiple sites, a key to success is to build the strength across global sites and this means a certain amount of burning candles at both ends!

Too much expectations from employees. Being an outsourcing company, QuEST has a performance metrics called the applied ratio. Basically, at the end of the week you have to submit two types of hours worked for the whole week: 1. billable hours. This is the hours that you billed customers that does not cost QuEST money. 2. non-billable hours. These are basically hours involves training, management, etc. that uses QuEST money. The goal is to have an applied ratio of >93% for the whole year. The catch is, your vacation and personal days are counted as non-billable hours, so basically if you do the math, taking a full 2-week vacation and working regular 40 hours a week will not allow to meet the applied ratio mark. You have to work overtime to "make up" for the hours used for vacation, which is absurd.