Primark reviews

3.5

64% would recommend to a friend

(12,162 total reviews)
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Eoin Tonge

60% approve of CEO

46% positive business outlook

Primark has an employee rating of 3.5 out of 5 stars, based on 12,162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Primark employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

12K reviews
1.0
Dec 16, 2025

Unfair Management Practices Despite Great Coworkers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Supportive and professional coworkers. * Some management communicated clearly when helpful.

Cons

* Management inconsistency and favoritism (e.g., being targeted based on relationships). * Poor enforcement of policies; managers sometimes ignored issues or their own rules. * Scheduling mistakes and lack of support for PTO requests. * Lack of timely communication regarding terminations or disciplinary actions. * Instances of management making false assumptions or accusations. * Safety and security policies inconsistently applied. * Concerns with accountability and responsibility for tasks (e.g., spot checks, projects). * Cashiers often have to deal with rude customers due to lack of paper bags or management “saving” them for later, leading to stressful and sometimes emotional situations.

2.0
Sep 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Staff discount is decent for retail. Fast-paced environment helps build resilience. Opportunity to work with a diverse range of colleagues. Flexible shift patterns depending on department and manager.

Cons

Discriminatory management practices are ignored or tolerated, especially by senior staff. Complaints are not taken seriously. Toxic work environment created by certain members of management — — leading to high staff turnover and transfers. HR and upper management appear complicit or indifferent, creating an unsafe space for raising concerns. Poor support staff, who are often treated unfairly or pushed out without formal resolution. Favouritism and double standards in how staff are disciplined or promoted. No clear or effective escalation process for reporting serious issues like harassment or discrimination. Low morale due to lack of leadership integrity and ongoing issues being swept under the rug.

Viewing 172 - 174 of 12,162 Reviews

Glassdoor has 15,871 Primark reviews submitted anonymously by Primark employees. Read employee reviews and ratings on Glassdoor to decide if Primark is right for you.